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Domiciliary Care Management

"A comprehensive system designed to meet the needs of agencies of all sizes, offering scalable, user-based pricing at a competitive cost. Backed by exceptional after-sales support."

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Advantages of Using SYMPACARE

  • Highly Secure : A cloud-based system with advanced security features, including Multi-Factor Authentication, ensuring your data is always protected.
  • Customisable Data Submission Templates : The only UK system offering fully customisable templates for seamless, accurate, and fast data uploads to various agencies.
  • Cost-Effective : Scalable, user-based pricing designed to offer competitive value for agencies of all sizes.
  • Exceptional After-Sales Service : A dedicated support team committed to delivering guaranteed results and ongoing assistance.

Key Features of Sympacare

Fair Recruitment

Fair Recruitment

  • Request to HR for approval of a job vacancy
  • Approval by HR
  • Job advert (Standard, customisable templates)
  • Job applications view
  • Record of submitted documents
  • Interview questions (Customisable standard questions)
  • Interview records
  • Job offer
  • Employment contract
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Rota with Validations

Rota with Validations

  • Easy rota creation
  • Location capture
  • Attendance
  • Automated calculation of hours of work
  • Daily, weekly, monthly view
  • Comparison of allocated hours versus serviced hours.
  • Missed/ delays notifications.
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Service User Management

Service User Management

  • Service user initial assessment
  • Support plan
  • Activity records
  • Service records time sheet
  • Vitals records
  • Monthly Key work session
  • E-Mar
  • Next of Kin communication records
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E-Mar and Vitals record

E-Mar and Vitals record

  • Prescription settings
  • Medication alerts
  • Missed medication notifications
  • Medication stock records.
  • Recording of vitals
  • Refills reminder
  • Integration with pharmacy (where possible)
  • Weekly/ monthly reposts of medication administration.
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Instant messaging

Instant messaging

  • Instant messaging between team members
  • Notification of not actioned messages
  • Message can only be closed by the message creator
  • History of messages with each of the team member
  • End-to-End Encryption: Message Archiving
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Audit and Quality Management

Audit and Quality Management

  • Regular assessments prompts
  • Service user Key Working Sessions
  • Risk assessment
  • Employee supervision
  • Training records and matrix
  • Financial audit
  • Communal area checklist
  • Monthly KPI progress report
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Policies and Procedure

Customised Policies and Procedures templates
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Training and Learning

Training and Learning

  • Discounted prices on AIDERA, AI supported interactive learning and development system.
  • Skills development
  • Formal and informal learning
  • Life long learning
  • Employee training records
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All your domiciliary care software solutions consolidated in one location.

Providing, documenting, and managing care using domiciliary software.

  • Comprehensive electronic management of care planning and delivery.
  • Includes electronic care plans, forms, eMAR, call monitoring, and more.
  • Caregivers utilize the mobile home care app to access all necessary information for visits and log their activities.
  • Minimize paper usage to enhance efficiency and quality.
  • Allocate more time to spend with clients.

Staff scheduling and management

  • Quickly and easily create and template comprehensive schedules.
  • Match caregivers with clients based on preferences, required skills, and other criteria.
  • Instantly reconcile payroll with actual hours worked.
  • Google Maps integration ensures accurate travel expense tracking.

Care planning

  • Comprehensive electronic management of care planning and delivery.
  • Features include electronic care plans, forms, eMAR, call monitoring, and more.
  • Caregivers access the mobile app to gather all the information needed for visits and document their activities.
  • Decrease paper usage to enhance efficiency and quality.
  • Dedicate more time to your clients.

Electronic MAR (eMAR)

  • Included with Sympa Care Planning.
  • Eliminate risks and errors associated with paper MAR, such as gaps and illegible handwriting.
  • Caregivers have all essential medical information readily available on their mobile app.
  • They are required to mark medications as given or skipped, along with any relevant notes.
  • Minimize medication-related wellbeing and regulatory risks.

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